Detalhe da Oferta:
Would you like to help us improve our HR journey by focusing on customer-centricity, simplification, and effectiveness? Are you communicative and would you like to interact with different service clusters within Human Resources? With a Tiered Service Delivery Model, the Service Delivery team is improving HR support and effectiveness and you can be part of this exciting project by applying to this 12-month traineeship in Porto!
Job Description
In this role, you will support in answering general Human Resources inquiries for pre-hiring, learning, and employee-related services via streamlined and standardized responses. You will support your colleagues in navigating through their daily work by solving their inquiries.
In your new role, you will:
• Respond to customer inquiries through our HR systems via standardized responses and strive for first-contact resolution
• Answer general questions and capture required information/material from our customers, and if needed push it forward to the next level of support
• Support the HR hotline in English and German
• Support feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future
• Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics
Your Profile
You have a service mindset and a strong customer orientation, which allows you to target specific needs and provide a service of excellence. You have excellent communication skills and can work with different stakeholders, adapting your actions to each situation and individual, providing a personalized service considering the different needs.
You are best equipped for this position if you have:
• A bachelor's degree
• The capability to take responsibility and provide a quality service
• Previous experience in customer service would be a great advantage
• Knowledge of HR processes or tasks would be a plus
• Advanced level of English and at least B2 level of German (mandatory)
Please send us your CV in English so we can get to know you better! Apply here: https://jobs.infineon.com/careers/job/563808960157578
Job Description
In this role, you will support in answering general Human Resources inquiries for pre-hiring, learning, and employee-related services via streamlined and standardized responses. You will support your colleagues in navigating through their daily work by solving their inquiries.
In your new role, you will:
• Respond to customer inquiries through our HR systems via standardized responses and strive for first-contact resolution
• Answer general questions and capture required information/material from our customers, and if needed push it forward to the next level of support
• Support the HR hotline in English and German
• Support feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future
• Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics
Your Profile
You have a service mindset and a strong customer orientation, which allows you to target specific needs and provide a service of excellence. You have excellent communication skills and can work with different stakeholders, adapting your actions to each situation and individual, providing a personalized service considering the different needs.
You are best equipped for this position if you have:
• A bachelor's degree
• The capability to take responsibility and provide a quality service
• Previous experience in customer service would be a great advantage
• Knowledge of HR processes or tasks would be a plus
• Advanced level of English and at least B2 level of German (mandatory)
Please send us your CV in English so we can get to know you better! Apply here: https://jobs.infineon.com/careers/job/563808960157578